Patient information (18.11.2021)
We are experiencing high call volumes on our practice telephone lines. If calling to make an enquiry/general nurse appointment/blood results it may benefit you to call during less busy times of 11am-1pm and 4pm-6pm
We have implemented several solutions to help alleviate patient frustration in contacting the surgery and really appreciate our patient's patience. To aid this further, we are currently in the process of discussing installation of patient call queue service on our telephone lines.
Please note as of 1st January 2022 we will be moving all repeat prescription requests to an online system. The phone line for repeat prescriptions will close 31 December 2021. This will help streamline the repeat prescription process and hopefully lead to fewer delays to patients receiving their prescription. In order to access online repeat prescriptions you first need to register for this service. Please come along with a form of photographic (if possible), identification to allow us to register you for online access.
For the minority unable to access a computer, please ask at reception for our alternative option,
Right Care, Right Place …. click on the link below for further information
COVID 19 VACCINATION PROGRAMME
NHSLanarkshire are currently starting to invite people aged 80 and over for their COVID 19 vaccine. There is no need to do anything until you are contacted - this will be by telephone.
For up to date information in Lanarkshire please visit: www.nhslanarkshire.scot.nhs.uk/covid-19-vaccine
Information is available at www.nhs.inform.scot/covid19vaccine
NATIONAL COVID VACCINE LINE
0800 028 2816 – general advice about covid
0800 030 8013 – vaccine appointing queries
18-29 Covid-19 vaccination registration service
The registration period for 18 to 29-year-olds has been extended until 8pm on Friday 11 June.
Eighteen to 29-year-olds can register for their first dose of the Covid-19 vaccine by visiting www.nhsinform.scot/under30register or calling 0800 030 8013. Those registering will be notified by email of SMS of their appointment.
Those 18 to 29-year-olds who choose not to register by 11 June will be notified of their vaccination by post at a later date.
You should contact NHS Scotland if you think you should have received an invitation to your coronavirus (COVID-19) vaccination appointment by now, or if you have lost your invitation letter. You can do this by completing an online form.
You should use the form to provide contact details and an explanation of why you think you should have received an invitation.
This will help NHS Scotland to confirm your eligibility and get back to you with a letter or information on how to arrange your vaccination appointment.
Before you complete this form, check that you:
fit into one of the priority groups currently being invited for vaccination (groups 1 – 6)
live in an NHS health board area that recommends contacting them via this form https://invitations.vacs.nhs.scot
UNPAID CARERS & VACCINATION - click on information link below
Carers Covid Vaccination information
It is important that everyone continues to follow the national FACTS guidance:
- F – face covering
- A – avoid crowded places
- C – clean hands and surfaces regularly
- T – two metres distance from other people
- S – self-isolate and book a test if you have covid-19 symptoms (new continuous cough, fever or loss of, or change in, sense of smell or taste)
Scottish Government Long Covid Campaign. Please click the dedicated link to access information and support if you have ongoing symptoms after coronavirus (Covid-19). https://www.nhsinform.scot/long-covid
CLICK below to get a record of your Coronavirus (COVID-19) VACCINATION STATUS -
Coronavirus update November 2021
If you have a cough, shortness of breath, loss of taste or smell or fever please do not attend the surgery. Please check NHS inform website for the most up to date information. If you are concerned about your symptoms please telephone the practice.
For more advise and up to date information including how to get tested please check NHS Inform Scotland.
- Access. Doors at both The Avon Medical Centre and The Cander Centre are open. Please ONLY visit the practice if you have been asked to do so. This is to allow the practice to maintain reduced football, social distancing and reduce the risk of infection for patients and staff. You can continue to contact us by telephone during our usual working hours Monday to Friday 8am - 6pm.
- Self care. Please visit NHS inform for information on numerous medical issues. Your community pharmacy can also help with a number of conditions. As of 29th July 2020 all residents in Scotland are eligible for free medication under the NHS Pharmacy First scheme (previously known as Minor Ailments). Right Care in the Right Place info
- Appointments. As a practice we are keen to return to seeing patients face to face; we have missed this too. As of Monday 22 November 2021 Patients will be given the option of a telephone consultation or a face to face consultation. We are already offering all parents the option of this for any child under the age of 8. As you will understand, we still have to be mindful of social distancing between patients and allowing clinicians to wash down surfaces etc in between patients and by offering the patient the choice we believe we can adjust our surgeries to adhere to COVID 19 regulations and keep our patients and staff safe
- Prescriptions. Please do not order your repeat prescriptions early (i.e. only order 3 days before your medicines are due)- prescriptions will checked and if not due will not be issued early. When ordering please inform us of your nominated pharmacy where you wish us to send your prescription to. If you do not nominate a pharmacy please contact the practice to check where your prescription will be available for collection, as your prescription will be sent to a practice nominated pharmacy on the day of issue. Unless you inform the practice differently this is the pharmacy all future repeat prescription requests will be sent to. Please allow 72 hours for collection to enable the pharmacies to meet the demand of prescription requests. To improve access to the prescription line at The Avon Medical Centre we have had a further line installed which is solely for prescription requests. The new telephone number for Avon prescription requests is 01698 552933. Cander patients please continue to use the current telephone number, 01698 794910 and choose the correct option. Please note these lines are available 24 hours a day/7 days a week. You can also order your prescription using our online services. For further information or request access please contact the practice.
- Hospital Discharges. We are aware some patients may have discharge paperwork from recent hospital admissions. If possible please scan these and email them to our practice website Avon.Mc@lanarkshire.scot.nhs.uk This will be checked regularly. Can we ask that the paper copy of the discharge script then be posted to us at the Larkhall site even if you are a Stonehouse patient.(The Avon Medical Centre, 1 Academy Street, Larkhall ML9 2BJ) Our pharmacy team are based in Larkhall and are going to be vital in us processing these requests as quickly as possible. If you are unable to email please contact the surgery for further advice.
- Face mask exemptions. Please note medical certification is NOT required. For further information: https://accessibletravel.scot/face-mask-exemption-not-everyone-can-wear-one/ The Scottish Government has developed a digital and physical face covering exemption card for those who are exempt in the regulations and guidance. These cards were now available to request. The cards will be delivered by Disability Equality Scotland (DES) on behalf of the Scottish Government and are accessible at www.exempt.scot or via the free helpline on 0800 121 6240.
New website: Adult Psychology services
Lanarkshire Mind Matters is a new public website from NHS Lanarkshire Psychological Services. It aims to help improve wellbeing and make a positive difference to people’s lives, during the Covid-19 pandemic and beyond.
The site provides information about how Psychological Services can help people – and how people can help themselves. This includes links to computerised Cognitive Behavioural Therapy modules (cCBT) and other evidence-based resources.
It will be developed continually, with the next planned resource being a five-part online course called Calm Distress.
You can visit Lanarkshire Mind Matters at: http://www.lanarkshiremindmatters.scot.nhs.uk
- Facebook. We now have a 'Avon and Cander medical centre' facebook page where we will endeavour to update with any urgent information
Message from Dr Linda Findlay, Medical Director South Lanarkshire Health and Social Care Partnership -Redesign of GP services
We would like to thank everyone once again for their co-operation with these changes. We appreciate the stress this may be causing but we are trying to provide the best possible care at this time whilst keeping everybody safe. Please continue to monitor nhs inform and the gov.uk websites for the most up to date information on Coronavirus.
Mental Health Self Care during Coronavirus:
We are aware many of our patients who may or may not struggle with their mental health normally might be suffering from anxiety related to the coronavirus pandemic. We have provided some self care resources which we hope will be useful. We are keen that our patients and their families know how to protect both their mental health and their physical health in the coming weeks and months. We have attached information from NHSL psychological therapies service and from SAMH the Scottish Association for Mental Health.
Mental health help for Coronavirus related anxiety
SAMH Coronavirus advice
MSK PHYSIOTHERAPY WEBSITE AND SELF REFERRAL
The site hosts comprehensive information on what physiotherapy can offer, as well as useful advice and exercises. The exercises and videos provide patients with an easy-to-use guide on how to manage common MSK conditions.
Patients (or friends/relatives on the patient’s behalf) will also be able to complete an online form to self-refer to NHS Lanarkshire physiotherapy. Please note that, due to well-publicised demand, patients are encouraged to trial the self-management advice before self-referring.
The self-referral form can be used by any adult living in Lanarkshire who has an MSK condition. The form will be received by the physiotherapy team, will be clinically triaged and added to the waiting list.
ONLINE FUNCTIONS. Repeat Prescriptions ONLINE now here! To improve communication links we are pleased to announce the availability to now order your repeat prescription online. Please contact the practice for further information regarding registering.
DAILY 1-2PM CLOSING TIMES
The practice will close between 1-2pm daily, Monday to Friday. During this time, should you require a doctor in an emergency, a mobile telephone number will be given when telephoning the usual practice number (Avon 01698 552930 or Cander 01698 794910). This mobile number will allow you access to a GP in surgery in the event of an emergency.
For all routine enquiries etc. please do not call between 1-2pm as your request will not be processed
ALL home visit requests will initially be a telephone consultation. The clinician will decide the most appropriate type of consultation. This may be a home visit or may be a virtual appointment if it can't be dealt with by telephone.
All request should be made by 11am on the day. Please ensure your telephone number is up to date.
GP Training Practice (information for GPSTs & Patients)
We have been an enthusiastic Training practice for over 25 years and this is reflected in the wealth of experience that is offered to every GPST by each member of our practice team. Find out more
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
(Site updated 17/11/2021)