Appointment slots are for 10 minutes for both doctors and nurses. Chronic disease management appointments, carried out by Nurse Practitioners Russell and Edgar and Practice Nurse Davidson, will generally be for 20 minutes. The receptionists will ask why you require an appointment for a nurse in order to establish which nurse you see and how long the appointment will be.
If you wish to speak to a doctor or a nurse the receptionist will ask for some details plus a contact telephone number and then pass your message on to doctor or nurse who in turn will call you back or give the answer to the receptionist to pass on to you.
Emergencies can always be fitted in, though you will be asked to see the most readily available doctor. It is helpful if you telephone as early as possible for an emergency appointment and give the reception staff as much information as you can. This will be treated with total confidentiality and will help us to organise the surgeries with as few delays as possible. For administrative reasons, return appointments cannot be made more than one month in advance.
We also offer appointments out with our normal surgery times. These are available early morning (before 8am) and on Saturdays. Please ask reception staff for further details.
Wheelchair access to both buildings is via a ramp at the front entrances. All patient services are provided at ground level and a disabled WC is available at both sites. Disabled car park facilities are marked in the car parks